Service Fulfillment Policy

1. Purpose

The Service Fulfillment Policy outlines the average timelines, procedures, and responsibilities involved in the delivery of services offered by Clicksoft Group. This policy ensures transparency and sets clear expectations between Clicksoft Group and its clients regarding project initiation, progress, and completion.

2. Scope of Services

This policy applies to all IT solutions and services provided by Clicksoft Group, including but not limited to:

• Website Design and Development
• Mobile Application Development
• Custom Software Solutions
• UI/UX Design
• Quality Assurance and Testing
• Digital Marketing and SEO Services
• Maintenance, Support, and API Development

3. Fulfillment Timelines

The fulfillment time for each service varies based on complexity, project scope, and client collaboration. Below are the average delivery timelines followed by Clicksoft Group. Final timelines and deliverables vary according to mutual agreement and terms.

4. Project Initiation

A project is considered initiated only after:

• Receipt of the agreed initial payment or deposit.
• Confirmation of project requirements and deliverables by both parties.
• Allocation of project resources by Clicksoft Group.

5. Client Responsibilities

To ensure timely project completion, clients are expected to:

• Provide all required project inputs, content, and credentials promptly.
• Respond to queries and approve design or development milestones without delay.
• Communicate change requests formally through the designated project manager.
• Delays in approvals, feedback, or input submission may extend the fulfillment timeline.

6. Change Requests and Delays

Any change in project scope, functionality, or design after approval will require a timeline and cost revision. Delays caused by third-party dependencies or client-side communication gaps are not the responsibility of Clicksoft Group.

7. Service Completion

A service or project is deemed fulfilled and complete when:

• The final deliverables have been shared or deployed.
• The client provides written approval or signs off on completion.
• Post-delivery support (if applicable) begins under a separate maintenance or SLA agreement.

9. Policy Updates

Clicksoft Group reserves the right to update or modify this Service Fulfillment Policy at any time. Any updates will be published on the official website, and clients are encouraged to review the latest version periodically.

10. Contact Information