Returns & Refund Policy

1. Overview

At Clicksoft Group, we are committed to delivering top-quality digital marketing, web, mobile, and software development services that meet and exceed client expectations. This Returns and Refund Policy has been established to maintain transparency and define the conditions under which refunds may be considered.

2. Scope of Policy

This policy applies to all services provided by Clicksoft Group, including but not limited to:

• Web and Mobile App Development
• Custom Software Solutions
• UI/UX Design
• Digital Marketing and SEO Services
• Maintenance and Support Contracts
• API Development and Integration

3. Nature of Services

All services delivered by Clicksoft Group are customized, digital, and service-based. Since our services are intangible, returns are not applicable, but refunds may be issued under certain legitimate circumstances as mentioned below.

4. Refund Eligibility

Refund requests will be considered only under the following conditions:

• Project Not Initiated: If the project has not commenced after payment and no work has been started or resources assigned, a refund (up to 80%) of the paid amount may be processed after deducting administrative costs.
• Duplicate Payment: In case a client is charged twice for the same service due to a billing or technical error, the duplicate payment will be fully refunded.
• Service Not Delivered as Agreed: If Clicksoft Group fails to deliver the agreed scope of work due to internal reasons and no major progress has been made, a partial refund may be granted after internal review.
• Project Cancellation Before Next Milestone: If a client cancels a project before the next milestone starts, a refund for the unutilized portion of the payment may be approved after deducting resource and management expenses.

5. Non-Refundable Circumstances

Refunds will not be provided in the following situations:

• Client changes their mind or alters project scope after initiation.
• Delays caused by client-side communication gaps, incomplete inputs, or requirement changes.
• Any milestone or deliverable already completed and approved.
• Payments made for third-party services such as hosting, domain registration, or licensing.
• SEO or marketing services where results depend on external factors beyond Clicksoft Group’s control.
• Projects involving source code or intellectual property once handed over or deployed.

6. Refund Process

1. Refund requests must be submitted in writing to info@clicksoftgroup.com with the project details and reason for the request.
2. Each request is reviewed by the Accounts & Project Management Team.
3. Approved refunds are processed within 7–14 business days to the original payment method.

7. Dispute Resolution

In case of any disputes, clients are encouraged to first contact the Project Escalation Team at Clicksoft Group for amicable resolution. Both parties agree to act in good faith to resolve disputes before initiating legal action.

8. Contact Information

9. Policy Updates

Clicksoft Group reserves the right to update or modify this policy at any time without prior notice. The latest version will always be available on our official website.